Refund policy

15 Days Return Policy

We offer a 15 days return or exchange policy. Without any worries you can order any product from Arisya Jewels and return it for a full refund, provided we receive the return or exchange request within 15 days of the delivery date. The cost of shipping back to us and insurance during transit will be covered by us.

Terms applicable on all return/exchange requests:

Personalized, customized and engraved jewellery cannot be returned or exchanged.

The product to be returned or exchanged must be in new as-delivered and in unworn condition with all tags (if any) attached to the jewellery, without signs of tampering or damage.

All ancillary items/accessories delivered with the billed product, including the jewellery box, diamond certification card, warranty card, and any other add-ons, must be returned in unused and as-delivered condition. Damaged or missing items may be subject to a replacement fee.

For returns initiated for products (or combinations of products) where a free gift offer was availed, the free gift must be returned along with the billed product or paid for in full. The price of the product sent as a free gift is clearly communicated in the offer terms.

For exchanges initiated for products (or combinations of products) where a free gift offer was availed, the free gift can be retained only when the value of the new billed product(s) ordered under the exchange is equal to or more than the initial purchase value. If this condition is not met, the free gift must be returned or paid for in full. The price of the free gift is clearly stated in the offer terms.

Products modified, engraved, or resized by any company other than Arisya Jewels or its affiliated partners may not be eligible for our lifetime maintenance and warranty coverage.

Arisya Jewels reserves the right to refuse any return/exchange requests that are identified as unreasonable or carried out with mal-intent. This helps us maintain the full benefits of our easy return and exchange policy for genuine requests, benefiting all our esteemed customers.

Return/Exchange Procedure

Return/Exchange Request:

If you are logged in as a registered user on the website, log in to your account and choose Order History.


Package Your Return

After receiving your request, we will send you an email confirmation, and our representative will contact you within 3 to 4 working days( Within India). For customer outside India our representative will contact through email and provide remaining details in email. We will initiate the return shipment process and provide updates via email or messaging. Keep the product with its original box, free items, and diamond certificate ready as mentioned above.

Return/Exchange Request – Registered users can login to their account, proceed to order history and select the product to be returned.

Package Your Return – After receiving your request, you will receive an email for confirmation. Your return/exchange will be initiated immediately after confirmation. Customers should keep the product, box, and certificates ready for pick up.

Ship your return – Pick up will be arranged for original delivery location. Our representative will contact you to confirm date and time of pick up. The parcel should be ready with all the necessities as mentioned above. Please make a video while packing and sealing the bag for your reference and safety.

Refund Process – After receiving your product, our quality department will inspect the same as per terms and conditions.

On approval from the department, the refund process will be initiated within 7 working days. If the product does not pass the quality check, or it is found that the product was used or returned with some mal-intent, you will not qualify for the refund of the entire amount. Only metal value will be refunded.Refund will reflect in the same account from which payment was made. For all credit card refunds, please allow one billing cycle for the credit to appear on your statement.

We offer flexibility in combining exchange values and refund values within eligible refund limit if you have initiated the request for exchange within 15 days as per our policy. If an exchange occurs against the initial purchase, the residual refund amount will vary based on the value of the new purchase. This is illustrated in the table below:





Purchase of New Product

Additional Payment and or Refund value as applicable

If the new product selected has the same cart value

No Additional Payment required and no refund applicable

If the new product selected has a greater cart value

Only the differential amount has to be paid by you as the additional payment

If the new product selected has a lesser cart value

The differential amount shall be the Refund value

 

Lifetime Exchange

You can Exchange or upgrade your jewellery anytime in the future.

Gold: Get 100% value of metal weight at the prevailing metal rate.

Diamonds: Get 100% value of the prevailing value of similar-grade natural & lab-grown diamonds.

Condition: In case the item is damaged and/or missing stones, only the recoverable value (of gold and diamonds) – as assessed by Arisya Jewels personnel – will be considered for deriving the exchange value.

Shipping Cost: The cost of shipping the product back to us will be borne by Arisya Jewels if done within 15 days from the date of purchase. Beyond this period, any shipping costs will be borne by the customer. Arisya Jewels reserves the right to accept items for exchange through its own retail stores and/or any authorized sales channel partner. This service is available only for products registered with Arisya Jewels via the interface provided by the platform.

Buyer Identification: The exchange will be accepted only from the original buyer of the product. Arisya Jewels reserves the right to request identification documents to establish the buyer’s identity. We also reserve the right to accept the exchange from an authorized representative of the buyer upon presentation of an authorization letter or other documentation accepted at our sole discretion.


Shipping and Delivery within India

Select your product, place an order and we will ship it to you for free irrespective of order amount.

Our delivery duration depends on the product selected and the shipping address.

All items are securely packaged and fully insured while in transit to your destination

We use only secured courier services to deliver high-value packages safely and quickly.

 

Delivery Process –

Delivery Process

Customer has to give the correct details of Recipient Name (as stated in the photo identification) with complete Address, nearby landmark, pin code and contact number for hassle free delivery.

At the time of delivery, the recipient will have to provide any of the below mentioned identity proofs to collect the product, if requested by the courier agent. Customers are expected to cooperate with them to ensure safe delivery:

 * Passport
 * PAN Card
 * Driver License
 * Voters ID
 * Aadhaar Card
 If the package is found to be tampered with, the customers must reject it and report it to us through arisyajewels@gmail.com.
 When the recipient is not available at the address during the first delivery attempt, our courier agent will make 2 more attempts to deliver the product. In case the recipient is not reachable / available after these attempts, the product will be returned to us.

International Shipping Information

Our delivery duration depends on the product selected and the shipping address.

Customers are responsible for shipping and handling charges, as well as any applicable duties and taxes as per the destination.

Duties and taxes are payable to the logistics partner upon delivery, as all shipments are sent on a Delivery Duty Unpaid (DDU) basis.

DEVTECH INDIA PVT LTD believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 15 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

  • DEVTECH INDIA PVT LTD does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 15 days of receipt of the products.

  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

  • In case of any Refunds approved by the DEVTECH INDIA PVT LTD, it’ll take 9-15 days for the refund to be processed to the end customer.

Disclaimer: The above content is created at DEVTECH INDIA PVT LTD's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.